delivery & returns
uk (including channel islands) - order by midday
royal mail tracked 3-5 days delivery orders over £150 - FREE
royal mail tracked 3-5 days delivery orders under £150 - £3.95
royal mail tracked 2-3 days delivery - £4.95
royal mail 24 hour tracked delivery - £5.95
royal mail next day delivery - £9.95
europe
3-17 day delivery service via Royal Mail - £15.00
1-2 day express delivery service via DHL - price calculated at checkout
usa & canada
5-17 day delivery service via Royal Mail - £15.00
2-3 day express delivery service via DHL - price calculated at checkout
australia & new zealand
5-17 day delivery service via Royal Mail - £20.00
2-3 day express delivery service via DHL - price calculated at checkout
rest of world
5-17 day delivery service via Royal Mail - £20.00
2-3 day express delivery service via DHL - price calculated at checkout
Orders must be placed before 12 noon for same day despatch. Any orders placed on a weekend or bank holiday will be processed on the following working day. Packages asked to be left in a garage, porch, with a neighbour etc are left at your own risk and no liability rests with Cove Cashmere.
When using a discount code, only one code may be used at any one time.
VAT is not chargeable on shipments to global destinations (including the EU and Channel Islands), but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for all destinations are subsidised.
Additional import duties & taxes may apply on international deliveries depending on the destination.
returns and exchanges
If you are unhappy with any items, we are happy to exchange or refund provided that the item is returned in its original condition with the label still attached, within 14 days of receipt. For all full price orders, please use the free returns label* included with your order. *Please note any orders placed during a sale or with a discount code will not be eligible for free returns.
We will refund you or offer a free standard 48hr exchange for your order provided the items are in perfect condition, unworn and with their original packaging and proof of purchase. All items must be checked on receipt and any faults must be communicated to us within 48 hours of delivery. Please include a copy of your returns form with your order. If the stated conditions are not met, we reserve the right to not offer a refund. We will send you an email confirmation when your return has been processed.
For orders outside of the UK, it is the customer's responsibility to pay the return postage. In addition, postage for exchanged items will be charged at the usual rate.
Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
If you return your purchase after the period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund, and will ask you to arrange collection of the goods.
please return your item to:
Cove Cashmere Ltd
Unit 2 Brices Yard
Butts Green
Clavering
Essex
CB11 4RT
Tel No: 01799 551024
Company No: 10228714
VAT No: 164120248