Christmas delivery dates
UK standard delivery free tracked 48 hour post order by 4pm on Tuesday 18th December
UK next day delivery order before midday on Thursday 20th December - £7.00
UK standard delivery free tracked 48 hour post and free returns (UK mainland only) *
UK next day delivery order before midday for delivery by 1pm - £7.00
UK Saturday delivery order before midday for delivery by 1pm - £11.00
Europe 1 day delivery service via DHL - £15.00
USA & Canada 2 day delivery service via DHL - £20.00
Australia 3-5 day delivery service via DHL - £25.00
Rest of World 3-5 day delivery service via DHL - £30.00
FREE international delivery on orders over £200
Your order can be gift wrapped in a luxury gift box and hand tied with ribbon with a gift message and sent directly to your recipient for £5.00. This is a non refundable service.
Returns and Exchanges
Christmas returns policy: All goods purchased between 19th November and 21st December 2018 (inclusive), can be returned in their original condition and packaging, any time before 14th January 2019.
If you are unhappy with any items, we are happy to exchange or refund provided that the item is returned in its original condition within 28 days of receipt and you have contacted us to cancel your order within 14 days of delivery. Please use the FREE RETURNS label included with your order (* excludes sale items, or any items purchased in a sale event such as Black Friday, Winter or Summer Sales).
We will refund you or offer a free standard 48hr exchange for your order provided the items are in perfect condition, unworn and with their original packaging. All items must be checked on receipt and any faults must be communicated to us within 48 hours of delivery. Please include a copy of your returns form with your order. If the stated conditions are not met, we reserve the right to not offer a refund. We will send you email confirmation when your return has been processed.
Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
If you return your purchase after the period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund, and will ask you to arrange collection of the goods.
Please return your item to:
Cove Cashmere Ltd, Unit 2 Brices Yard, Butt’s Green, Clavering, Essex CB11 4RT
VAT No: 164120248