delivery & returns

UK 48 hour tracked delivery order before 1pm - FREE
UK 24 hour tracked delivery order before 1pm - £3.50
UK next day Mon-Fri delivery order before 1pm for delivery by 1pm - £7.00
UK next day Saturday delivery order before 1pm for Saturday delivery by 1pm - £11.00
Europe order before midday for a 2-3 day delivery service via DHL - £25.00 (Channel Islands 3-5 days) or up to 5 day delivery service via Royal Mail - £15.00
USA & Canada order before midday for a 3-5 day delivery service via DHL - £20.00 or up to 7 day delivery service via Royal Mail - £15.00 
Australia order before midday for a 3-5 day delivery service via DHL - £30.00 or up to 7 day delivery service via Royal Mail - £15.00 
Rest of World order before midday for a 3-5 day delivery service via DHL - £30.00 or up to 7 day delivery service via Royal Mail - £20.00

FREE international delivery on orders over £200

Orders placed on a weekend or bank holiday will be processed on the following working day. Packages asked to be left in a garage, porch, with a neighbour etc are left at your own risk and no liability rests with Cove Cashmere.

Your order can be gift wrapped in a luxury gift box and hand tied with ribbon with a gift message and sent directly to your recipient for £5.00. This is a non refundable service.

Cove Cashmere Gift Box

VAT is included at 20% for orders sent within the EU. VAT is not chargeable on shipments to destinations outside the EU (including Channel Islands), but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for all destinations are subsidised.

Returns and Exchanges

If you are unhappy with any items, we are happy to exchange or refund provided that the item is returned in its original condition within 28 days of receipt. Please use the FREE RETURNS label included with your order (* excludes sale items, or any items purchased in a promotion or sale event).

We will refund you or offer a free standard 48hr exchange for your order provided the items are in perfect condition, unworn and with their original packaging and proof of purchase. All items must be checked on receipt and any faults must be communicated to us within 48 hours of delivery. Please include a copy of your returns form with your order. If the stated conditions are not met, we reserve the right to not offer a refund. We will send you email confirmation when your return has been processed.  

Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit. 

If you return your purchase after the period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund, and will ask you to arrange collection of the goods.

Christmas 2019 returns policy: All goods purchased between 21st November 2019 and 23rd December 2019 (inclusive), can be returned in their original condition and packaging, any time before 14th January 2020.

Please return your item to:

Cove Cashmere Ltd
Unit 2 Brices Yard
Butts Green
Clavering
Essex
CB11 4RT

Company No: 10228714
VAT No: 164120248

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