delivery & returns

uk (including channel islands) - order by midday
48 hour tracked delivery - FREE
24 hour tracked delivery - £3.50
next day (mon-fri delivery) - £7.00
next day (sat delivery) - £11.00

order cut-off for christmas delivery
20 december - 48 hour tracked - FREE
21 december - 24 hour tracked - £3.50
22 december - next day delivery - £7.00

europe
2-3 day delivery service via DHL - £30.00 (duties & taxes paid) 

usa & canada
7-10 day delivery service via Royal Mail - £20.00 
2-3 day delivery service via DHL - £30.00

australia & new zealand
7-10 day delivery service via Royal Mail - £20.00 
2-5 day delivery service via DHL - £30.00

rest of world
7-10 day delivery service via Royal Mail - £20.00
3-5 day delivery service via DHL - £30.00

FREE international delivery via Royal Mail on orders over £200 
FREE international delivery via DHL on orders over £500

Please note that due to Brexit, international orders sent via Royal Mail are taking longer than usual. For a quicker service please select the DHL option.

Orders must be placed before 12 noon for same day despatch. Any orders placed on a weekend or bank holiday will be processed on the following working day. Packages asked to be left in a garage, porch, with a neighbour etc are left at your own risk and no liability rests with Cove Cashmere. 

VAT is not chargeable on shipments to global destinations (including the EU and Channel Islands), but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for all destinations are subsidised.

Additional import duties & taxes may apply on international deliveries depending on the destination.

returns and exchanges

If you are unhappy with any items, we are happy to exchange or refund provided that the item is returned in its original condition with the label still attached, within 14 days of receipt. Please use the FREE RETURNS* label included with your order (*sale items, or any items purchased with a discount code, in a promotion or sale event are not eligible for free returns).

We will refund you or offer a free standard 48hr exchange for your order provided the items are in perfect condition, unworn and with their original packaging and proof of purchase. All items must be checked on receipt and any faults must be communicated to us within 48 hours of delivery. Please include a copy of your returns form with your order. If the stated conditions are not met, we reserve the right to not offer a refund. We will send you email confirmation when your return has been processed.

For orders outside of the UK, it is the customer's responsiblity to pay the return postage. In addition, postage for exchanged items will be charged at the usual rate.

Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit. 

If you return your purchase after the period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund, and will ask you to arrange collection of the goods.

please return your item to:

Cove Cashmere Ltd
Unit 2 Brices Yard
Butts Green
Clavering
Essex
CB11 4RT

Company No: 10228714
VAT No: 164120248